FAQ

GENERAL
Where are you located

We are an online retail store only. Our office is located in Cheyenne, Wyoming. We do not operate a brick-and-mortar store, nor do we publish a catalog; our specialty is ecommerce! We sell to you directly from the manufacturer so you save big compared to local retail outlets that carry the extensive overhead costs associated with inventory, storage and facilities, etc.

Is your web site secure?

Shopping with your credit card with Home & Patio Living is guaranteed to be safe and secure. We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet. To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. We are dedicated to providing you with a secure, worry-free shopping experience.

Tax

You will only be charged tax if you are a resident of Wyoming. We are required by law to charge sales tax on orders shipped to Wyoming addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

Price Match

We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other websites. In order to qualify for a price match consideration, the following conditions and rules must be met: Please see "Price Guarantee" for complete details.

How do I know that I am buying a quality product?

At Home & Patio Living you can be sure that you will receive only the best quality furniture available at a discount price. We research every furniture collection that we offer to make sure it meets our quality standards. If we do encounter issues with certain products or manufacturers we are committed to resolving what ever the problem may be in a fast, professional, and efficient manner.

ORDERING
Can I order over the phone?

Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 9am and 5pm Pacific time. Our number is: (307)459-1632.

Payment Options

We accept credit cards (Visa, Mastercard, American Express, JCB and Discover), and PayPal via our completely secure and encrypted online ordering system or you can order over the phone by calling our customer service department. Please see our Privacy Policy as we do not store any of your credit card information.

Online Order Status (Tracking info)

When you place an order with us go to "Order Status", simply enter the order number you were provided when you completed checkout.

Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

When is my credit card charged?

Your credit card or PayPal account is automatically charged at the placement of your order. The credit card charges are applied upfront because most orders require custom options and deposits from us to the manufacturer for the making of cushions with selected fabrics, etc and the cost of boxing and pallets for each shipment. If you would like to order over the phone and we will require that your credit card payment information be verified before we confirm the order.

SHIPPING
What is the shipping cost?

Shipping is FREE for orders to the lower 48 states! Due to volume we are able to negotiate great prices on shipping from the freight companies and are able to offer you free shipping which saves you money!.

How long does it take to ship my order?

Shipping times vary dependent on the product, manufacturer and your location. In addition, many of our products feature custom cushions, which may take time to make.

Where will my order ship from?

Our furniture ships to you directly from each manufacturer's warehouse. This saves warehousing costs and allows us to pass the savings on to you! As a result, our furniture ships from a number of different facilities around the country. More detailed information can be found in the Shipping Information section on the product details pages.

Where we ship

Currently we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (ie. Canada, Alaska or Hawaii) but you have a stateside address, we can certainly arrange to ship your order there.

Does the furniture come fully assembled and/or do I need to put anything together when it arrives?

The majority of our products ship fully assembled. Most items specify if any assembly is required. Usually the only items that need simple, minor assembly are rocking chairs that have metal runners that are easily attached to the legs of the chair or dining tables where the table top needs to be attached to the table base. The hardware will be included and it's a very simple process. Please email or call Customer Service if you have any product specific questions.

Delivery times

Shipping Transit time is normally 4-7 business days to USWC and 5-8 business days to USEC

Estimated Delivery Time: 2-5 weeks after order date

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 5 business days.

RETURNS
What if I don't like what I purchased?

We understand that purchasing expensive furniture online can be a difficult choice, since you can't examine it and sit down to see how comfortable it is first. We work hard to make sure each product is accurately described and will also answer any questions you have before you place your order. Plus you have the option of returning the furniture if you really don't like it. Please see our return policy for more information.

What if my order arrives damaged?

Damage is rare as we work with the manufacturer to ensure that each order is packaged as to prevent damage during transit, but it does occur from time to time. We will gladly replace any damaged item for free. We will bear the cost of shipping the item back to the manufacturer for replacement. Please see Returns Information for complete details.

How do I repackage my return?

After calling us to process a return you will need to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged. Please see Returns Information for complete details.

Manufacturer Warranty

All of our outdoor wicker furniture collections are constructed using double-walled, high strength, powder coated aluminum or steel frames and the highest quality synthetic resin materials available. Each piece of furniture is guaranteed not to rust, peel, crack, or fade and can be left outside year round in any weather condition. We sell only premium quality outdoor wicker that is made to withstand the elements and is sure to make any outdoor seating area the perfect place to relax in style for many, many years to come. If you have any issues with your furniture within the manufacturer's warranty period simply give us a call or email us info@homeandpatioliving.com and we will gladly replace the furniture for free.

 

Please refer to the Manufacturer and Warranty section on the product details page for specific warranty information.